Terms of Service
Last updated: March 30, 2026
1. Acceptance of Terms
By accessing or using Unlock Chapters AI ("the Platform"), operated at unlockchapters.ai, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must not use the Platform. These Terms constitute a legally binding agreement between you and Unlock Chapters AI ("we," "us," or "our").
We reserve the right to update these Terms at any time. Your continued use of the Platform after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.
2. Description of Service
Unlock Chapters AI is a multi-tenant software-as-a-service platform that enables non-fiction authors ("Authors") to transform their published works into teams of AI-powered coaching specialists. Readers ("Readers") can then interact with these AI specialists to receive personalized guidance based on the content of the Author's book.
The Platform provides Authors with tools to upload book content, configure AI specialist personas, manage reader access, and view analytics. Readers access AI coaching specialists through a conversational chat interface tied to a specific Author's book.
3. Account Registration
To use certain features of the Platform, you must create an account. When registering, you agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Authors must provide a valid email address and accurate identifying information. You must notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that contain inaccurate or misleading information.
4. Author Responsibilities
As an Author using the Platform, you represent and warrant that you own or have obtained all necessary rights, licenses, and permissions to upload and distribute the book content you provide to the Platform. This includes the right to have such content processed by AI systems for the purpose of generating responses to Reader queries.
Authors must not upload content that: (a) infringes upon the intellectual property rights of any third party; (b) contains unlawful, defamatory, obscene, or otherwise objectionable material; (c) promotes violence, discrimination, or illegal activity; (d) contains malware, viruses, or other harmful code; or (e) violates any applicable law or regulation.
Authors are responsible for the accuracy and legality of the book content they upload and for configuring their AI specialists in a manner that does not mislead Readers. Authors acknowledge that AI specialist responses are generated based on but not limited to their uploaded content, and they are encouraged to review and refine specialist behavior regularly.
5. Reader Use
Readers may access the Platform to interact with AI coaching specialists configured by Authors. By using the Platform as a Reader, you agree to use the service in a lawful and respectful manner. You must not attempt to abuse, exploit, or manipulate the AI systems, including but not limited to: attempting to extract full book content, circumventing usage limits, using automated scripts or bots to interact with the Platform, or attempting to generate harmful, illegal, or misleading content through the AI specialists.
Readers are subject to usage limits based on the tier provided by the Author. Free-tier Readers are subject to daily and weekly message limits. We reserve the right to rate-limit or restrict access to any Reader who engages in abusive or excessive use of the Platform.
6. Intellectual Property
Author Content. Authors retain full ownership of their book content, including all text, images, and other materials uploaded to the Platform. By uploading content, Authors grant Unlock Chapters AI a non-exclusive, worldwide license to process, index, embed, and use the content solely for the purpose of operating the AI coaching specialist service on the Author's behalf. This license terminates when the Author deletes their content or closes their account.
Platform Intellectual Property. The Platform, including its AI systems, algorithms, software, user interface design, branding, and all related technology, is the exclusive property of Unlock Chapters AI. Nothing in these Terms grants you any right, title, or interest in the Platform beyond the limited right to use it as described herein.
Reader Conversation Data. Readers retain ownership of the questions and prompts they submit through the Platform. We may use anonymized and aggregated conversation data to improve the Platform, but we will not share individual Reader conversations with third parties without consent, except as required by law. Authors may access aggregated analytics about Reader interactions with their book's AI specialists, but not individual Reader conversations unless the Reader has provided explicit consent.
7. AI-Generated Content Disclaimer
The AI coaching specialists on the Platform generate responses using artificial intelligence based on the Author's uploaded book content and configured specialist personas. While the system is designed to provide helpful, relevant, and informative responses, all AI-generated content is provided for informational and educational purposes only.
AI-generated responses do not constitute professional advice of any kind, including but not limited to medical, legal, financial, psychological, or therapeutic advice. You should not rely on AI-generated content as a substitute for professional consultation with qualified experts in the relevant field.
We do not guarantee the accuracy, completeness, reliability, or suitability of any AI-generated response. AI systems may produce incorrect, incomplete, or misleading information. Users should independently verify any information or recommendations provided by the AI specialists before acting upon them. Neither Unlock Chapters AI nor the Author shall be held liable for any decisions or actions taken based on AI-generated content.
8. Payment Terms
Authors subscribe to the Platform on a monthly billing cycle. Subscription fees are charged in advance at the beginning of each billing period according to the pricing tier selected by the Author. All prices are listed in US Dollars unless otherwise stated, and are exclusive of applicable taxes.
Payments are processed through our third-party payment processor, Stripe. By subscribing, you agree to Stripe's terms of service in addition to these Terms. We do not store your full payment card details on our servers.
Refund Policy. We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with the Platform, you may request a full refund within 14 days of your initial subscription payment. Refund requests should be sent to support@unlockchapters.ai. Refunds after the 14-day period are provided at our sole discretion. No refunds are provided for partial billing periods after cancellation.
We reserve the right to change our pricing at any time. Existing subscribers will be given at least 30 days' notice before any price increase takes effect on their account.
9. Usage Limits and Fair Use
The Platform operates on a tier-based usage model. Each subscription tier includes specific limits on the number of books, AI specialists, Readers, and monthly AI interactions available to the Author. Reader access may also be subject to daily or weekly message limits depending on the Author's tier and configuration.
We enforce rate limiting to ensure fair and equitable access for all users. Excessive or automated usage that degrades the experience for other users may result in temporary throttling or suspension of access. If your usage consistently exceeds the limits of your current tier, we may ask you to upgrade to a higher tier.
We reserve the right to modify usage limits for any tier with reasonable notice. Significant reductions to limits on existing tiers will be communicated at least 30 days in advance.
10. Termination
We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent or abusive behavior, or if we reasonably believe that your use of the Platform poses a risk to other users or the integrity of the service. We will make reasonable efforts to notify you of termination and the reasons therefor, unless doing so would compromise the security of the Platform or other users.
Authors may cancel their subscription at any time through their account dashboard. Upon cancellation, the subscription will remain active until the end of the current billing period, after which the Author's AI specialists will be deactivated and Reader access will be revoked. Authors may request an export of their uploaded book content for up to 30 days following cancellation.
Readers may delete their account at any time. Upon account deletion, all associated conversation data will be permanently removed from our systems within 30 days.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Unlock Chapters AI, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, or goodwill, arising out of or in connection with your use of or inability to use the Platform.
Our total aggregate liability for any claims arising under or related to these Terms shall not exceed the greater of (a) the amount you have paid to us in the twelve (12) months preceding the claim, or (b) one hundred euros (EUR 100).
The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free from harmful components.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Denmark, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Denmark.
If you are a consumer residing in the European Union, you are entitled to the protection of the mandatory consumer protection provisions of your country of residence. Nothing in these Terms shall affect your rights as a consumer under applicable EU legislation, including Directive 2011/83/EU on consumer rights and Regulation (EU) 2016/679 (General Data Protection Regulation). You may also raise disputes through the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
13. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will notify registered users by email and post a notice on the Platform at least 30 days before the changes take effect. Non-material changes, such as corrections of typographical errors, may take effect immediately.
Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Platform and, if applicable, cancel your subscription before the changes take effect.
14. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
We aim to respond to all inquiries within five business days.